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VP, Technology and Operations Risk and Control Management
VP, Technology and Operations Risk and Control ManagementSynchrony • New York, NY, US
VP, Technology and Operations Risk and Control Management

VP, Technology and Operations Risk and Control Management

Synchrony • New York, NY, US
30+ days ago
Job type
  • Full-time
Job description

Leadership Role For Tech & Ops Risk Management

This position is a leadership role responsible for leading first line of defense risk management for Tech & Ops teams, in adherence with Company's Risk Management Framework and Corporate Strategy.

The role has responsibility over a wide range of Tech&Ops activities that enables Synchrony business platforms and functional areas, and requires significant interaction with employees across various Synchrony functions and different levels of the organization. The individual will work closely with multiple teams within Tech&Ops function, various business functions, Independent Risk Management (2LOD), Audit (3LOD), and executive management. The role requires a strong leader who can raise 1LOD risk management core capabilities and champions proactive risk management.

Our Way of Working

We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

  • Lead efforts on maturing Tech&Ops 1LOD Risk Assessment approach
  • Lead and execute risk assessment to identify, evaluate and prioritize risk treatment
  • Monitor business strategy and industry trends to proactively identify and address emerging risks
  • Work with management to establish risk mitigation strategies and provide guidance on control enhancement to ensure key risks are appropriately managed
  • Identify critical areas to monitor and escalate issues and findings to appropriate stakeholders
  • Collaborate with cross-functional teams to integrate risk management considerations into the design, development, and deployment of new or change in technology, products, services, and processes
  • Serve as subject matter expert in operational risk management matters to 1LOD teams
  • Identify themes, trends, and enhancement opportunities to strengthen processes and controls and regularly review incident / problem resolution to ensure change / improvement to controls are executed
  • Collaborates with process owners to assess controls as part of RCSA process and identify any gaps in process, risk, and control documentation
  • Prepare and present updates to senior leadership and relevant stakeholders on the status of risk management activities
  • Provides feedback and collaborates with Tech&Ops teams on relevant governance documents to support first line activities and manage risk
  • Ensure that teams adhere to relevant enterprise standards for risk management & governance requirements, including Synchrony's enhanced business change governance process
  • Lead ad hoc team projects / initiatives focusing on proactive risk management and to ensure risk management standards are met
  • Partners with Tech&Ops executives to prepare for Regulatory exams and MRA closures
  • Promotes risk-awareness and overall effectiveness of risk management programs
  • Perform other duties and / or special projects as assigned

Qualifications / Requirements

  • Bachelor's degree and minimum 10 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience OR in lieu of a degree, High School Diploma / G.E.D. and minimum 15 years of either IT, IT Risk, Operational Risk, Audit or Compliance experience
  • Demonstrated experience working with regulatory compliance such as FFIEC, SOX
  • Demonstrated experience working with industry risk management frameworks such as CobIT, ITIL, NIST, ISACA
  • Experience and demonstrated track record for providing consultancy and assurance services for Operational Risk strategy, policies and governance
  • Willingness to travel up to 15% of the time

    • Desired Characteristics

  • Knowledge and / or work experience in AI / Gen AI risk management is a plus
  • Strong Regulated Banking Industry experience
  • Relevant certification such as CISA, CISSP, CRISC, CISM, are highly desirable
  • Technical and operational experience with Agile Software Development, IT risk management, and standard industry practices with demonstrated experience assisting the business with the identification, governance and management of IT / operational risk
  • Demonstrated experience driving improvements across complex organizations and processes of varying levels of maturity
  • Advanced problem-solving skills and ability to work collaboratively within and across functional teams to resolve complex problems with innovative solutions
  • Proven experience executing with accuracy, on time and while dealing with ambiguity
  • Experience working with industry standard maturity models
  • Strong presentation and communication skills with a demonstrated business presence while interacting with senior business executives
  • Strong analytical skills and the ability to evaluate risk / reward tradeoffs appropriate to maintaining risk appetite
  • Action and detail oriented, excellent organization and prioritization skills
  • Proven experience developing and influencing a balanced perspective resulting from the consolidation and analysis of information from multiple perspectives, in a balanced and timely manner
  • Independent worker with awareness of when to escalate and engage others
  • Demonstrate commitment to continuous improvement
  • Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels
  • Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruptions
  • Influence and role model behaviors that will lead to a "STRONG" risk environment

    • Grade / Level : 14

    The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

    Eligibility Requirements :

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post.

    • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Our Commitment

    When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

    This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.

    Reasonable Accommodation Notice

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am 5pm Monday to Friday, Central Standard Time

    • Job Family Group : Information Technology

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