Senior Software Engineer, Post Sales Systems

About the role :

We are seeking a Senior Software Engineer with deep specialized experience in CCaaS platforms Conversational AI and this role you will be the primary technical owner and architect on our Post-Sales Systems team responsible for our Zoom Contact Center ecosystem. Your core responsibility will be to design build and manage the entire platform including all interaction routing treatment logic and the deployment of both native CCaaS-based AI and conversational AI. Success in this role requires a unique blend of solution architecture hands-on Python development and a deep understanding of the modern contact center technology stack.

You will collaborate with teams across Customer Support and Product transforming abstract concepts into a production-ready enterprise-grade CCaaS strategy.

This role is open to candidates residing in the US except Alaska Austin metro California Chicago metro Connecticut Dallas metro Denver metro Houston metro Maryland Massachusetts New Jersey New York Rhode Island Washington and Washington DC metro.

You should apply if :

• You want to impact the industries that run our world : Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career : If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ideas for our customers.
• You want to be with the best : At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will :

Minimum requirements for the role :

An ideal candidate also has :

Required Experience :

Senior IC

Key Skills

Academics,Hardware & Networking,ASP.NET,Business Operations,Barista,ERP

Employment Type : Full Time

Experience : years

Vacancy : 1