Associate Lab Computing Analyst

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose : to help make the world healthier, cleaner, and more sustainable.

Job Title : Associate Lab Computing Analyst

Duration : 6 Months

Location : Cambridge, MA | 02139

Job Type : Temporary Assignment

Work Type : Onsite

Job Description :

• The client's purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare.
• With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.
• The client is seeking an Associate Lab Computing Analyst.

Responsibilities :

Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

Implements customer specified benchtop computing design and processes

Administers and assures connectivity of customer's Windows based platform

Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications

Manage On-boarding, retirement and relocation of equipment

Implements Windows based security, including but not limited to : user / group permissions, file / folder permissions, group policies, local security policies, etc.

Analyzes, identifies, and implements enhancements, upgrades and / or solutions to improve the overall support of the desktop platform in a timely manner

Ensures adherence to client's corporate policies through periodic reporting and compliance programs

Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues

Follow documented procedures, policies, troubleshooting and best practices

Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment

Submit weekly Engineer reports to the team lead by COB on the last business day of the week

Acts as Liaison for software / hardware related inquiries

Escalates IT issues that are not resolved PKI Lab IT analysts

Participates in client team meetings

Escalates delivery concerns to the team lead

Critical Skills :

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications :

Associate degree in Computer Science or technology industry experience

OR

1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Preferred Qualifications :

Experience with scientific instrumentation

Experience in Life Science environment

Other Requirements :

Must be able to remains in a stationary position more than 25% of the time

The person in this position needs to occasionally move inside and outside labs

Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds

Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Must haves :

Service Now

Windows 11 upgrade

Nice to haves :

Group policy

Active directory

TekWissen Group is an equal opportunity employer supporting workforce diversity.