Fulfillment Supervisor

About Us

Nakamoto Forestry is the world's largest manufacturer of yakisugi, commonly known as "Shou Sugi Ban" in the West, we have an unmatched dedication to craft & tradition. We are the largest company supplying North America and Europe with authentically milled and heat treated yakisugi, controlling the entire manufacturing process from our forests in Japan to your walls.

Position

The Fulfillment Supervisor will oversee day-to-day operations in our new e-commerce fulfillment department. This role is ideal for a hands-on leader who thrives in a fast-paced environment and enjoys building systems and teams from the ground up. You'll manage order processing, picking, packing, inventory management, and shipping — ensuring accuracy, speed, and quality in every order. This position is responsible for the development, implementation, and maintenance of our new e-commerce fulfillment department, as well as general shipping and receiving duties. This position will oversee our sample department and fulfillment staff. This is a full-time, hourly, supervisory position.

Responsibilities

• Supervise daily fulfillment operations including receiving, picking, packing, shipping, and returns.
• Establish and refine standard operating procedures (SOPs) for the new e-commerce fulfillment center.
• Monitor productivity, quality, and order accuracy to ensure timely and accurate fulfillment.
• Coordinate with production, sales, and operations teams to resolve issues and improve flow.
• Assist in layout design, process optimization, and selection of tools, systems, and equipment.
• Hire, train, and supervise fulfillment associates.
• Set performance goals, conduct coaching, and foster a positive, safety-focused culture.
• Lead daily team meetings to communicate priorities, targets, and process improvements.
• Use ERP (Odoo) and e-commerce platform (WooCommerce) to track orders and inventory.
• Generate and analyze fulfillment performance reports (order accuracy, ship times, productivity).
• Partner with IT and operations teams to identify automation and efficiency opportunities.
• Maintain a clean, organized, and safe work environment.
• Ensure compliance with company policies and OSHA safety standards.
• Perform other duties and special projects as assigned by the management team.

Required Qualifications

Preferred Qualifications

Hours

Monday through Friday from 6 : 00 a.m. to 3 : 00 p.m. This is not a hybrid or remote position.

L ocation

Northeast Portland near the airport.

Starting Wage

$28.00-32.00 per hour

Culture

We are an equal opportunity employer that values diversity and inclusion in the workplace.

COVID-19 Statement

We have a conscientious teamwork sanitation program with strict adherence to federal, state, and local guidelines.

Physical Requirements

Working Conditions