Director of Customer Operations
VirtualVocationsSouth Bend, Indiana, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Director of Customer Care.
Key Responsibilities
Define and evolve the Customer Operations strategy, operating model, and governance framework
Deliver scalable, high-quality, omni-channel service experiences for members and pharmacies
Build and lead a high-performing team across internal and external operations
Required Qualifications
Bachelor's degree in business, healthcare, or a related field
7+ years of leadership experience in healthcare / PBM customer service
Demonstrated ability to lead operational execution and transformation
Deep understanding of contact-center platforms and performance metrics
Proven people leadership experience, including managing a remote workforce
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Director Of Customer • South Bend, Indiana, United States
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