Collections Specialist / Customer Service Specialist

Job Description

Job Description

This class is slated to start on November 17th, 2025

About defi SOLUTIONS :

At defi SOLUTIONS, we partner with banks, credit unions, and finance companies to make lending easier and more efficient. Our all-in-one platform helps manage everything from loan applications to payments, using innovative technology and data tools. Backed by top investors such as Warburg Pincus, Bain Capital Ventures, and Fiserv, we combine the strengths of defi SOLUTIONS and Sagent Auto Lending to deliver trusted and flexible solutions to our clients.

What’s in it for you?

• Stable Pay : Hourly rate with no sales quotas. ($20 / hr + extra for late shifts and Saturdays.)
• Paid Training : Get set up for success from day one
• Generous PTO and Paid Holidays
• Education Support : Tuition reimbursement available
• Day-One Benefits : Health, dental, and vision coverage start immediately
• Career Growth : Strong focus on internal promotions

About the Role : As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values : Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

Duties and Responsibilities :

Metrics for Success :

Required Qualifications : (Applicants without these qualifications will not be considered)

Affirmative Action / EEO statement : defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.