Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Bilingual Senior Customer Service Coordinator - Collections

Work from home opportunity available for a Senior Customer Service Coordinator at Capital One. This role offers the convenience of working virtually at home. To be eligible for this role, candidates must live within 100 miles of one of the following zip codes : 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St. Cloud, MN). Candidates must report in person, when required, with at least 24 hours notice.

About Capital One

More than just a bank, more than just a career. At Capital One, we take care of our customers. We're changing banking for goodwith compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people, to people. That's life at Capital One.

Your Voice Is Our Voice. We'll Champion You.

It's important for our associates to have the skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Successful associates at Capital One will :

• Demonstrate the ability and willingness to learn
• Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change
• Demonstrate a strong customer focus that is rooted in empathy
• Communicate effectively with peers, management and customers, using appropriate methods of communication for role
• Exercise good judgment and independent decision-making skills
• Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs
• Demonstrate exceptional listening, questioning, call control and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record

Learn About The Role

Senior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer's needs, problem solve and deliver a "wow" customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.

Basic Qualifications

High School Diploma, GED, or equivalent certification

At least 3 years of Customer Service or Call Center experience

At least 1 year of experience using Google Suite or Microsoft Office

Bilingual in Spanish and English

Preferred Qualifications

At least 4 years of Customer Service or Call Center experience

At least 1 year of experience in the Financial Industry

At least 1 year of Collections experience

Work From Home Technology Requirements

Secure home office environment that is free from background noise and distractions

Reliable private internet connection that is not supplied via cellular data or hotspot is required

A private network that is password protected where you have ownership or line of sight to every device on the network

Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions

ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Work From Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN) and report in person, when required, with at least than 24 hours notice.

We are unable to consider applicants who do not meet the required Capital One work from home compatible internet access, who live or work outside of the 100 mile radius of the aforementioned locations, or who live or work in California.

Your Wellbeing Is Our Priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

We're United As One

Together, we're on a journey to create a more equitable future for all. We believe that filling the room with unique perspectives and experiences is valuable for everyone.

Our Next Chapter? It's Yours To Write

Individually and collectively, we impact millions of people and shape the future of banking. The diverse backgrounds, voices and experiences of our associates rally around a shared sense of purposeto make banking better for every customer.

At Capital One, we strive to attract the best people to give them the opportunity to be great.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX : $49,774 - $49,774 for Sr. Risk Coordinator

Chesapeake, VA : $49,774 - $49,774 for Sr. Risk Coordinator

Tampa, FL : $49,774 - $49,774 for Sr. Risk Coordinator

Lincoln, NE : $49,774 - $49,774 for Sr. Risk Coordinator

Las Vegas, NV : $49,774 - $49,774 for Sr. Risk Coordinator

Wilmington, DE : $49,774 - $49,774 for Sr. Risk Coordinator

Richmond, VA : $49,774 - $49,774 for Sr. Risk Coordinator