IT Administrator
- Full-time
Kafene is revolutionizing the lease-to-own space. Were the point-of-sale powerhouse making flexible lease-to-own accessible to everyoneprime and non-prime customers alike. Our secret weapon Cutting-edge AI and machine learning that analyzes 20000 data inputs in real-time empowering retailers across furniture appliances electronics tires and durable goods to say yes to more customers.
The numbers tell our story : over $400 million in sales and counting. But were just getting started.
Our 150-person team spans NYC headquarters Wilmington and remote talent across the nationall united by a culture that thrives on collaboration innovation and genuine support. We dont just talk about great workplace culture; we deliver why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers .
Ready to be part of the fintech revolution Join us.
Kafene is hiring an IT Systems Administrator reporting to the Head of People. This role is responsible for managing Kafenes technology infrastructure while delivering outstanding service to employees across the organization. The role combines technical expertise with a service-first mindset partnering with teams company-wide to identify inefficiencies optimize system performance and continuously improve how Kafenes 150 remote and hybrid employees interact with technology. The ideal candidate sees every support ticket as an opportunity to make things work better.
Note : This is a full-time on-site position based in our New York City officeideal for someone who thrives on the energy of in-person collaboration and hands-on problem solving.
What Youll Do :
- Manage and monitor network infrastructure cloud services and enterprise applications to ensure reliable connectivity and system performance. Proactively identify and address bottlenecks before they impact users and maintain backups and business continuity plans.
- Administer Okta SSO platform manage user access and permissions and ensure all devices meet security standards including encryption antivirus MDM compliance and multi-factor authentication. Conduct regular security audits and remediate issues to maintain compliance with company policies.
- Serve as the primary point of contact for new hire technology onboardingcoordinating hardware delivery device configuration account provisioning and system access to ensure a flawless day-one experience. Train employees on security best practices and company tools.
- Provide responsive desktop support to resolve hardware software and network issues. Order and manage hardware inventory including laptops monitors and peripherals.
- Identify opportunities to streamline processes automate workflows and improve system efficiency. Create and maintain documentation for common procedures and troubleshooting guides. Research and recommend solutions to recurring problems.
- Partner with ISPs vendors and service providers to resolve technical issues. Escalate major decisions and strategic recommendations to the Lead DevOps Engineer.
Who You Are :
Its a Bonus if You Have :
Compensation and Benefits :
$85000 - $95000 a year
Were building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer and we mean it. We welcome qualified applicants of every race color religion sex sexual orientation gender identity national origin disability status veteran status and all other legally protected characteristics.
Need accommodation during the application process Weve got you. If youre applying for a U.S. position and require reasonable accommodation at any stage reach out to emailprotected with details about your request and contact information. Were here to help make the process work for you.
Note : This email address is specifically for accommodation requests and will only respond to those inquiries.
Required Experience :
Unclear Seniority
Key Skills
IT Experience,Mac Os,Active Directory,Computer Networking,DICOM,Microsoft Windows Server,Windows,ITIL,Operating Systems,Dns,Google Suite,Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1
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