Collections Technician

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Job Title : Collections Technician

Location : Illinois

Employment Type : Full-time, On-site

As a collections technician you will travel to location serviced by Elite Gaming LLC and service video gaming terminals as well as redemption terminals.

Requirements :

• 21 years or older
• High School diploma or GED equivalent
• Valid drivers license
• Terminal handlers license or willingness to submit an application for one(please note there is an extensive background check to receive a license) which we will assist in.

Pay range varies based on experience and qualifications

Employee Responsibilities for Cash Handling and Slot Machine Collections

1. Preparation and Security

• Verify identification and sign in at designated collection areas before starting the collection process.
• Retrieve required tools, keys, and access cards securely.
• Conduct pre-shift checks to ensure all equipment and cash handling tools are accounted for and in proper working order.
• Follow security protocols, including operating in pairs or teams during cash handling to minimize risk and ensure accountability.

2. Slot Machine Collections

• Collect cash and tickets from slot machines in accordance with the organization's schedule and procedures.
• Use the proper collection cart or secured bag for transporting cash and other assets.
• Record slot machine numbers and the amounts collected accurately in a log or collection system.
• Ensure all slot machines are securely locked after collection.

3. Cash Handling

• Follow standard counting procedures in a secured count room to reconcile amounts collected with system records.
• Operate cash counting machines or manual counting processes with precision and care.
• Bundle and record currency and tickets according to company standards.
• Verify and report any discrepancies between expected and actual cash amounts immediately.

4. Compliance and Documentation

• Adhere to all gaming commission regulations and organizational policies for handling cash and financial assets.
• Complete and sign required documentation for accountability, including cash reconciliation forms and transfer logs.
• Report suspicious activities, such as tampering with slot machines or irregularities in cash amounts, to a supervisor immediately.

5. Security and Fraud Prevention

• Maintain confidentiality regarding all cash amounts, machine contents, and internal processes.
• Be vigilant for signs of fraud, theft, or tampering during the collection process.
• Handle cash and tickets in a manner that prevents loss, theft, or damage.

6. Customer Interaction

• Maintain a professional demeanor while working in public areas.
• Politely direct customers with questions about slot machines to the appropriate staff or departments.

7. Team Collaboration

• Coordinate with other team members and supervisors to ensure smooth and efficient cash handling operations.
• Participate in regular training on cash handling procedures, security protocols, and compliance updates.

8. Reporting and Escalation

• Immediately report equipment malfunctions, shortages, overages, or security concerns to the appropriate authority.
• Provide detailed incident reports when required.

9. Cleaning and Maintenance

• Ensure slot machine collection bins and cash-handling tools are cleaned and maintained in accordance with company policies.
• Report any physical damage to machines or collection equipment to the maintenance team.

10. Adherence to Safety Standards

• Follow ergonomic practices when handling heavy cash bags or machines.
• Abide by workplace safety regulations to prevent injuries or accidents.