Senior Enterprise Customer Success Manager - Bilingual (Spanish) required

Senior Enterprise Customer Success Manager - Bilingual (Spanish) Required

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! This is a full time role that will be Remote. You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

The ideal candidate will have a strong track record of managing Enterprise customers in the Transport and / or Logistics industries. Apply today to join a groundbreaking team!

About You :

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software

Bilingual - Spanish speaking - required

Strong ability to build executive relationships and drive business value for Enterprise customers

A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies

Persuasion and presentation skills, with the ability to communicate up and down an organization

Ability to actively listen, understand customer pain points and take action

Thrives in a fast-paced, dynamic environment

How You Will Spend Your Time :

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions

Understand customers' business objectives, challenges, and industry-specific needs to drive success

Own customer retention, ensuring renewals and reducing churn risk through proactive engagement

Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion

Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices

Advocate for customers internally, influencing product development based on industry trends and customer feedback

Contribute to the development of industry-specific playbooks, collateral, and case studies