Facilities Help Desk Coordinator

Paramount Facilities Help Desk Coordinator

WeAreParamount on a mission to unleash the power of content you in? Weve got the brands, weve got the stars, weve got the power to achieve our mission to entertain the planet now all were missing is YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter both for our audiences and our employees and aim to leave a positive mark on culture.

The Facilities Help Desk Coordinator is responsible for managing all aspects of the Real Estate and Facilities Help Desk, receiving and dispatching service calls. Responsibilities include :

Responding to service requests generated by the employee population and logging in via Facilities computer maintenance management software (CMMS) system.

Monitoring tickets dispatched to Facilities personnel and in house vendors in real time and tracking via the CMMS system.

Coordinating with Facilities Supervisors to ensure unassigned tickets are properly dispatched.

Coordinating landlord services related to freight elevator reservations, after hours HVAC services or impairments.

Generating weekly and monthly reports related to tracking of Facilities related metrics, productivity.

Maintaining and updating the Certificate of Insurance requirements for all vendors.

Providing backup to issue purchase orders for services related to Facilities Maintenance.

Providing input for landlord communications.

Maintaining preventive maintenance service schedules.

Providing a centralized resource to other Paramount sites.

Processing in-house shoot forms for production personnel.

Accessing and adjusting the Facilities Building Management System (BMS) to adjust HVAC systems.

Collaborating closely with departmental team leaders, maintenance personnel, landlord personnel, studio production and the events team.

Knowledge and skill requirements include :

Ability to interface with various departments at various levels within the organization.

Positive customer service background and administrative skills.

Basic understanding of building operations.

Comfortable with a CMMS systems.

Ability to maintain Facilities records.

Excellent communication and people skills.

Ability to meet deadlines and manage workload.

Ability to communicate clearly in verbal and written form.

Initiative-taking and self-motivated with a willingness to learn.

Proficient follow up skills.

Experience required includes :

Minimum of 2+ years experience in building operations or facilities management.

Understanding of basic building operations systems and customer service.

Experience with Facilities CMMS a plus.

Education required includes :

Minimum high school diploma.

Knowledge of basic computer skills such as Microsoft Office and Slack.

Additional information :

Hiring salary range : $50,000.00 - $62,000.00. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.

What We Offer :

Attractive compensation and comprehensive benefits packages.

Generous paid time off.

An exciting and fulfilling opportunity to be part of one of Paramounts most dynamic teams.

Opportunities for both on-site and virtual engagement events.

Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.

Paramount is an equal opportunity employer (EOE) including disability / vet. At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.