Technical Field Support Specialist

Field Support Agent

IDEMIA National Security Solutions (NSS) is seeking an experienced individual with a diverse background in information technology to act as a Field Support Agent and support our information technology support team at customer locations. This role will require travel to DoD Installations to support NSS equipment, interact with stakeholders and access a secure network to troubleshoot. The individual must possess a US Government Common Access Card (CAC Card).

In this role you will work closely with the Program Director, Integration Teams, and back-office support teams. You will be responsible for acting as a liaison for NSS and DoD stakeholders to access a virtual desktop onsite at DoD installations and assist NSS integration teams with remote support. You will be required to access the facility and verbally communicate with the NSS team during outages or routine maintenance. This is an exciting unique opportunity to apply your diverse experience in a challenging and dynamic setting to solve difficult problems in a timely manner.

Responsibilities :

• Travel to and access a U.S. Navy, U.S. Marine Corps, or other DoD installation. Upon entrance, access a designated facility to access a controlled computer with a virtual desktop. Upon access, the individual will work with remote teams to communicate errors and logs to conduct troubleshooting and, or routine maintenance.
• Travel to customer site located on a DoD installation and perform Tier 1 equipment troubleshooting.
• Under the direction of the Program Director, assist with organizing, directing, and managing enrollment events on a DoD installation. This includes enrolling approved DoD personnel by using an Apple iPad tablet and NSS software to capture various individual data.
• Maintain initial and annual security compliance training including online annual classes such as Cyber Awareness.

Required Qualifications :

Desired Qualifications :

IDEMIA National Security Solutions (NSS) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Equal Opportunity Employer Statement :

It is the policy of NSS to provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, national origin, ancestry, sex, gender identity, age, disability, participation in discrimination complaint-related activities, sexual orientation, genetics, or active military or veteran status, or any other protected characteristic, by either employees or non-employees. This non-discrimination policy applies to all employment procedures, including, but not limited to, recruiting, hiring, placement, promotion, transfer, training, compensation, termination, reduction in force, and all company-sponsored activities.

Affirmative Action Statement :

NSS has adopted an Affirmative Action Plan ("AAP") and is committed to making a good faith effort toward achieving the objectives of the plan. It is the policy of NSS to base employment decisions on the principles of Equal Employment Opportunity ("EEO") and to take Affirmative Action in the employment of women, minorities, individuals with disabilities and veterans.

We are an Equal Opportunity / Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

As a government contractor, NSS abides by the following provision : The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).