Talent.com
Norwegian Cruise Line Holdings
NCL Air Service SpecialistNorwegian Cruise Line Holdings • Miami, FL
NCL Air Service Specialist

NCL Air Service Specialist

Norwegian Cruise Line Holdings • Miami, FL
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

JOB SUMMARY: Responsible for supporting Revenue Management processes and handling all post ticketing changes with the goal of maximizing net ticket revenue and executing our service standards.

DUTIES & RESPONSIBILITIES:

  • Receive inbound calls from internal and external customers to provide information on the Air program, resolve problems, answer general questions, and assist as needed.
  • Resolve all post ticketing schedule changes, discrepancies, and reservation not in compliance.
  • Continuously monitor all the respective queues in Amadeus Management Center and resolve in a timely manner.
  • Monitor and resolve all reservations in the Air review Queue in Seaware.
  • Review flight recommendations in GDS platform to select the most economical fares, based Air standards and vessel arrival/departure times.
  • Perform quality assurance checks and balances on all air reservations/PNRs assigned for accuracy and ensure with compliance of service standards.
  • Execute the Travel With Guarantee program by rebooking qualified guests on the same flight itinerary.
  • Identify, escalate, and follow up on any reservation or flight errors in a timely manner with minimal to no impact to the guests.
  • Answer and handle all incoming requests from the Resolution Desk in a timely manner.
  • Interact frequently with the respective airlines to negotiated waivers, name updates, changes as needed.
  • Maintain current knowledge of the Airline industry and Norwegian Cruise Line company trends.
  • Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: High School Diploma

FIELD(S) OF STUDY: Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.

EXPERIENCE:

  • One year experience with a cruise line/Tour operator and/or airline reservations experience.
  • Familiar with airline policy and procedures, and contract pricing, preferred.

COMPETENCIES/SKILLS:

  • Strong analytical skills to research and resolve discrepancies.
  • Knowledge of or ability to learn revenue management concepts, tools and strategies.
  • Intermediate level proficiency with Microsoft Office.
  • Ability to manage multiple responsibilities at once.
  • Must be able to thoroughly document work as needed. Must be detail oriented and have an ability to work effectively in a team-based environment.
  • Possess excellent written and verbal communication skills.
Create a job alert for this search

NCL Air Service Specialist • Miami, FL

Similar jobs

Travel Certified Respiratory Therapist (CRT) - $1,456 per week in Loxahatchee, FL

AlliedTravelCareersMiami, Florida, US
$1,456.00 weekly
Full-time

Certified Respiratory Therapist.AlliedTravelCareers is working with Coast Medical Service to find a qualified CRT in Loxahatchee, Florida, 33470!.Coast Medical Service is a nationwide travel nursin... Show more

 • Promoted

Travel Certified Respiratory Therapist (CRT) - $1,667 per week in Orlando, FL

AlliedTravelCareersMiami, Florida, US
$1,667.00 weekly
Full-time

Certified Respiratory Therapist.AlliedTravelCareers is working with TRS Healthcare to find a qualified CRT in Orlando, Florida, 32803!.TRS Healthcare is seeking an experienced Respiratory - NICU Ce... Show more

 • Promoted

Supervisor, Airport Services

Envoy Air, Inc.Miami, FL, United States
Full-time

The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/ Clerks to ensure a safe working environment and on-time dependabi... Show more

 • Promoted

Fleet Service Clerk - Part Time

Envoy AirMiami, FL, United States
Part-time

Join Envoy Air where you will be stimulated, challenged, and have the opportunity to develop your career.Amazing employee flight privileges within the American Airlines global network.Training and ... Show more

 • Promoted

Airlines Coordinator Lead

MailAmericasMiami, FL, United States
Full-time

This role acts as a key liaison between MailAmericas teams across Argentina and other countries, and the local Miami operation carried out through freight forwarders and.The position is responsible... Show more

 • Promoted

Ramp Agent - Miami International Airport (MIACG3)

PrimeFlight Aviation ServicesMiami, FL, United States
Full-time

Description** Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-pa... Show more

 • Promoted

Lead Controls Specialist- Air Compressor Division

Air Centers of FloridaMiami, FL, United States
Full-time

Lead Controls Specialist – Air Compressor Division.Lead Controls Specialist – Air Compressor Division.Lead Controls Specialist will be responsible for the integration of controls or control systems... Show more

 • Promoted

Customer Service Specialist

Morgan White GroupCoral Gables, FL, United States
Full-time

The Customer Service Specialist works with and reports to the Claims and Customer Service Manager, Miami.The position is located at 75 Valencia Avenue Coral Gables, FL 33134.The person in this posi... Show more

 • Promoted

Travel Certified Respiratory Therapist (CRT) - $1,593 per week in Fort Pierce, FL

AlliedTravelCareersMiami, Florida, US
$1,593.00 weekly
Full-time

Certified Respiratory Therapist.Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced ... Show more

 • Promoted

Travel Certified Respiratory Therapist (CRT) - $1,452 per week in Miami, FL

AlliedTravelCareersMiami, FL, US
$1,452.00 weekly
Full-time

Certified Respiratory Therapist.Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced ... Show more

 • Promoted

Travel Certified Respiratory Therapist (CRT) - $1,456 per week in Atlantis, FL

AlliedTravelCareersMiami, Florida, US
$1,456.00 weekly
Full-time

Certified Respiratory Therapist.AlliedTravelCareers is working with Coast Medical Service to find a qualified CRT in Atlantis, Florida, 33462!.Coast Medical Service is a nationwide travel nursing &... Show more

 • Promoted

Travel Registered Respiratory Therapist (RRT) - $1,864 per week in Miami, FL

AlliedTravelCareersMiami, FL, US
$1,864.00 weekly
Full-time

Registered Respiratory Therapist.AlliedTravelCareers is working with TRS Healthcare to find a qualified RRT in Miami, Florida, 33175!.TRS Healthcare is seeking an experienced Respiratory - NICU Reg... Show more

 • Promoted

MRSGM NA Customer Service, Commercial Insurance

Munich REMiami, Florida, United States
Full-time

Miami Gardens, United States; Miami, United States; .Munich Re Specialty Global Markets America (MRSGM N.As part of Munich Re Group, we are a unique organization providing expertise in specialty ... Show more

 • Promoted

Travel Certified Respiratory Therapist (CRT) - $1,456 per week in Bradenton, FL

AlliedTravelCareersMiami, Florida, US
$1,456.00 weekly
Full-time

Certified Respiratory Therapist.Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced ... Show more

 • Promoted

Global Travel Sourcing Leader (Air, Hotel & Ground)

Holland America Line IncMiami, FL, United States
Full-time

A leading cruise line company is seeking a Manager - Global Travel Sourcing in Miami to handle all aspects of air, ground, and hotel sourcing.This role involves negotiating contracts, managing supp... Show more

 • Promoted

Customer Service Specialist

The BrixtonCoral Gables, FL, United States
Full-time

The Brixton Inc is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensu... Show more

 • Promoted

Travel Certified Respiratory Therapist (CRT) - $1,456 per week in Miami, FL

AlliedTravelCareersMiami, FL, US
$1,456.00 weekly
Full-time

Certified Respiratory Therapist.Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced ... Show more

 • Promoted

Air Freight Systems & Process Specialist — Hybrid & Growth

American President LinesMiami, FL, United States
Full-time

A leading logistics provider in Miami is seeking a Systems & Process Specialist with significant experience in air freight operations.The ideal candidate will deliver training, ensure system compli... Show more

 • Promoted

Travel Certified Respiratory Therapist (CRT) - $1,460 per week in Ocala, FL

AlliedTravelCareersMiami, Florida, US
$1,460.00 weekly
Full-time

Certified Respiratory Therapist.Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced ... Show more

 • Promoted

Airport Agent - Customer Service

Envoy Air, Inc.Miami, FL, United States
Full-time

Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.Use appropriate reservation/ticketing software to ... Show more