Business Director, GenAI Risk

Business Director, GenAI Risk

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

About the role : We're looking for a strategic leader to build and lead the Generative AI (GenAI) Risk function within Card Servicing Strategy. Card Servicing is at the forefront of our GenAI transformation, leading the company in number and diversity of use cases. You'll have a front-row seat to how GenAI is reshaping how we serve customers, and play a key role in ensuring we do so responsibly and effectively.

What you'll do : As the Business Director of GenAI Risk, you will lead a new, critical function focused on proactive, rigorous risk management for Generative AI (GenAI) and Agentic AI within Servicing. Responsibilities are structured across three core pillars :

• Define and Drive GenAI Risk Strategy : Develop and execute the overall strategy for identifying, mitigating, and monitoring GenAI risks across all Servicing use cases. Partner with BA, product, tech, and operations leaders to embed responsible AI principles into the design and deployment of internal tools and customer-facing solutions.
• Build Governance and Strengthen Controls : Streamline and scale the governance process for GenAI initiatives, ensuring clarity, consistency, and speed to market. Establish policies, standards, and guardrails in partnership with the enterprise risk and compliance teams.
• Prepare our Servicing Ecosystem for Agentic AI Demand : Establish the policies and strategic approach for addressing agentic demands. Partner with Fraud to build capabilities to detect and monitor AI-mediated interactions across all channels.

What we're looking for :

General responsibilities include :

Basic qualifications include :

Preferred qualifications include :

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.