Help Desk Specialist

A company is looking for a Help Desk Specialist to provide high-level support for a Department of Defense Travel contract.

Key Responsibilities

Provide assistance to DoD personnel on the use of the Defense Travel System (DTS) and related policies

Develop and maintain project documentation, including manuals and training materials

Troubleshoot and resolve issues related to customer-specific operating systems and applications, managing the lifecycle of trouble tickets

Required Qualifications

Associate degree or equivalent technical training with a minimum of 2 years of relevant experience

Ability to obtain a Favorable Public Trust (CoPT) determination and hold U.S. citizenship

Demonstrated technical proficiency in computer hardware, software, and networking systems

Experience in installation, configuration, and troubleshooting of computer systems

Commitment to continuous learning and training to support evolving DoD travel systems