Customer Success Team Lead

A company is looking for a Scaled Customer Success Team Lead - Mexico.

Key Responsibilities

Guide and mentor a team of Customer Success Architects, providing feedback and support for their growth

Manage a portfolio of customer projects, assisting with the effective implementation of analytics

Serve as a key point of contact for customer feedback and technical needs, contributing to product improvements

Required Qualifications

5+ years of customer-facing experience in customer success, professional services, consulting, or technical project management

3+ years of experience with Mixpanel or similar analytics tools and implementation methods

Ability to communicate effectively with stakeholders across various organizational levels

Strong process and project delivery discipline

Passion for fostering talent and building learning paths