Customer Success Manager

Rilla's Customer Success Team

Rilla's Customer Success Team sits at the unique intersection of customers, product, and go to market. In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successful onboard and implement Rilla, and leverage data and financial analysis to achieve account growth.

Your contributions will be instrumental in driving our customers' revenue growth and align their success with Rilla's growth. You will play a critical role in maintaining one of our key metrics - Net Revenue Retention - an important component of Rilla's ongoing growth and success.

You'll be responsible for :

• Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla.
• Build relationships with our clients and developing deep empathy for their workflows and requirements. This will involve visiting clients in person.
• Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies.
• Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric.
• Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers.

Who you are :

What we need :

What we'd like :

Compensation :

Our compensation philosophy is that we always pay top of the market - 90th percentile. What that means is a $90,000 - $110,000 base, significant equity, and uncapped commission. This leads to an expected total compensation of up to ~ $250,000 with significant upside due to Rilla's trajectory, and this doesn't even account for the plethora of additional benefits.