Customer Implementation Specialist-Merchant Services

This HYBRID opportunity will work out of one of the following locations

100 Throckmorton Street, Fort Worth, TX 76102

801 S Marquette Avenue, Minneapolis, MN 55402

5565 Glenridge Connector NE, Atlanta, GA 30342

WHO YOU ARE

Do you enjoy project planning? Do you thrive in building road maps to highlight key milestones? Does multi-tasking and organization excite you? Is it exhilarating to be thought of as the subject matter expert? Do you take pride in delivering a "white glove" customer experience?

ABOUT US

Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on LinkedIn (http : / / www.linkedin.com / company / deluxe / posts / ?feedView=all)

RESPONSIBILITIES

The Implementation Manager coordinates customer onboarding and product implementation.

Project management, product needs analysis, status tracking and management reporting.

Provide support to our sales partners such as Request for Proposals review and generation, demonstrations, product needs analysis, and solution identification

Manage client relationships during implementation

Obtain critical information from all sources to support the client implementation

Manage multiple projects on an ongoing basis

Conduct product needs analysis for clients, identify the best product solution

Identify needs gaps and propose solutions

Address client issues that arise during the implementation

Provide status tracking on implementations, communicate information to leadership

BASIC QUALIFICATIONS : (Required)

Bachelor's Degree in a related field; OR HS / GED and 4 years relevant experience

MS Office and PC-based tools

Technical aptitude to learn and use software programs

Ability to quickly understand the Deluxe Merchant Services suite of electronic payment products

Must be 18 years of age or older

PREFERRED QUALIFICATIONS : (Desired but not required)

Bachelor's Degree

Excellent verbal & written communication

Ability to prioritize and manage multiple tasks

Skilled in engaging potential customers in professional dialogue

Ability to build and maintain strong client relationship

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked :

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer : All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability : If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .