Remediation Manager

Remediation Manager

The BD Field Action Remediation Team, which is part of Solution Deployment, is responsible for remediating Pyxis devices on schedule per our commitments to our customers and Quality / Regulatory requirements. The team consists of Remediation Deployment Specialists, Field Service Technicians, Customer Planners, and Project Managers who work together to remediate Pyxis devices in accordance with our Quality and Regulatory requirements, meeting or exceeding our customers' expectations. The Remediation Manager will be responsible for managing a team of Remediation Deployment Specialists and / or Field Service Technicians.

This will include management of the team, driving operational efficiencies into the remediation process, and removing roadblocks to ensure remediation work is progressing on pace to meet the remediation timelines. Additionally, the Remediation Manager will be responsible for meeting with customers, addressing any concerns / escalations, and helping to establish remediation plans that meet customer expectations. This function is a critical component of the team's ability to drive operational effectiveness and meet our commitments to the business.

The position has a three-year duration, with an anticipated end date of Sept 30, 2028.

Responsibilities :

• Builds a strong, diverse team environment with a culture of teamwork, collaboration, accountability, continuous improvement, and customer-focused excellence.
• Fosters strong relationships with internal Solution Deployment internal customers.
• Collaborates within Solution Deployment to determine roles, responsibilities, and staffing needs to meet field action timelines with efficient resource utilization.
• Adheres to practices, tools and standards for communicating information to teams, peers, executive leadership, and customers.
• Works collaboratively cross-functionally to drive quality, successful timelines and staffing plans.
• Hires, develops and leads a high performing team that demonstrates an understanding of how to work within the larger Implementation and MMS organization.
• Possesses a growth mindset, actively seeking feedback to reflect on own performance and managerial capabilities.
• Constructively coaches and gives feedback to support others' development.
• Applies available metrics and resources to drive the team to achieve established goals in a proactive manner on time and on budget; removes obstacles when present to ensure team success.
• Monitors and controls expenses in alignment with budget, drives effective management of contingent worker fees.
• Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes.
• Ability to manage complex and multi-faceted issues by using strong relationships both internal and external.
• Uses internal and external trends and analyzes business, financial, operational, and technical data to achieve strategic goals and objectives, prioritizing workload when necessary.
• Embraces and drives a culture of change through continuous improvement. Leads by example, guided by the BD Way.

Minimum Qualifications :

Preferred Qualifications :

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.