Manager, Claims

Overview

Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers' Compensation Claims Supervisor. The WC Claims Supervisor works with the Claim Adjusters to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs. Ensures that staff demonstrates customer service principles.

Responsibilities

• Together with the Claim Supervisors and Manager develops short-range area plans and budget designed to achieve company goals and objectives.
• Secures, evaluates and develops staff. Ensures that staff works effectively as a team.
• Keeps the Claim Supervisors and Manager informed of current case status through regular communications and reports.
• Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
• Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.
• Works with the Supervisors on monitoring claims, ensuring proactive cost-effective and creative cost management.
• Works with Supervisors to manage the negotiation of claims settlements, participates in and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.
• Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
• Works with the supervisory team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.
• Maintains current knowledge of related laws and regulations and communicates to staff.
• Performs other projects as assigned.

Qualifications

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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