Industry : Software and IT solutions for election administrators
Location : Fully remote
Work schedule : Full-time Monday - Friday, 8 : 30am – 5 : 30pm Eastern time zone
Summary of Mandatory Qualifications
- Two + (2) years of professional experience with technical writing or communications
- A bachelor’s degree in a related field from an accredited college
- Previous experience and working knowledge using MadCap Flare or other technical documentation / writing software
- Excellent working knowledge of Microsoft Word
- Hands‑on experience using AI to produce technical documentation
Company Mission Statement
At VR Systems, our vision is an elections community that conducts successful elections, every time. To bring this vision into reality, we strive to provide the best products, services, and support to enable election officials to secure the public’s trust in democracy. Put another way, our teams work on things that have a higher purpose than simply making a profit.
Company Description
When applying for a job, we believe it’s important for you to know about the workplace culture. VR Systems, Inc. is a 100% employee‑owned business, and our company culture is family‑like. We are the leading voter registration and elections management company in Florida and have a growing market share in other states. We are a fast‑growing company of nearly 50 people, forming a closely knit team of software engineers and customer support technicians. The company has a reputation for providing effective software with a high level of customer service for elections administrators.
We are not a publicly traded company, and as such, we are not beholden to the demands of outside shareholders or investors; we make decisions that are in the best interest of our customers and our employees. We are not a start‑up company that could close shop if the next round of venture capital does not come through. We are also not a large corporation or government agency with burdensome bureaucracy. What we are is a small‑to mid‑sized company, and that smaller size allows us to be nimble and to make quick, agile adjustments in a constantly evolving IT field.
Essential Responsibilities of a Technical Writer
Write, format, maintain, and distribute software Help systems and user guides in HTML and PDF formatsReview existing source materials and documentation logsPractice using the different VR Systems software so you become accustomed to seeing things from the users’ perspectiveCollaborate with development and support staff to identify any additional new documentation requirements or documentation improvement opportunitiesParticipate and contribute ideas in product development meetings where user experience is under discussionLeverage AI tools responsibly to accelerate documentation workflows (e.g., first‑draft generation, terminology checks, style normalization, alt‑text drafting), while ensuring human review for accuracy and compliance.Establish and document best practices and guardrails for AI‑assisted writing in a regulated context (prompt patterns, review checklists, data‑handling rules, and citation / attribution practices).Evaluate and pilot new AI capabilities (summarization, content diffing, taxonomy suggestions) and measure impact on documentation quality and cycle time.Stay abreast of developments in tools and communication methods used by the technical communications communityRecommend changes in the tools, communication formats, and methods used at VR Systems when appropriateProvide input on the structure, format, and delivery of content in the VR User CommunityAssist in maintaining the User CommunityProvide editorial and formatting support to staffJob Requirements and Qualifications
A bachelor’s degree in a related technical or communications field from an accredited collegeTwo+ (2) years of professional experience with technical writing or communicationsClean criminal background / recordPrevious experience and working knowledge using MadCap Flare or another technical documentation / content management softwareHands‑on experience using AI to produce technical documentation—including drafting, refactoring, and validating content—while maintaining factual accuracy, consistent voice, and source traceability.Demonstrated understanding of AI guardrails (e.g., privacy, confidentiality, prompt hygiene, non‑public data handling) and a track record of using AI within documented review workflows.Excellent working knowledge of Microsoft WordExperience with common screen capture softwareVery strong communications skills (both written and verbal)Experience with Scrum / Agile methodologies is preferredAvailability to work 8 : 30am – 5 : 30pm Eastern time (although there may be some flexibility when working on projects)A moderate understanding of Microsoft Excel and PowerPointExperience with HTML and / or CSS is preferredExperience with graphic editing software is preferredFamiliarity with evaluation of AI outputs (hallucination checks, regression checks, red‑team prompts).Ideal Personality Traits
Natural desire to explain how software works in an easy and understandable mannerHigh degree of self‑motivationAbility to self‑prioritize and awareness of each task’s importanceConfidence to ask the right people when you need informationWillingness to work on multiple teams under different product managersExcellent time managementAbility to learn new software programs quickly without a lot of directionPragmatic about AI : you know when it helps, when it hurts, and how to keep humans in the loop.Physical Requirements
Ability to sit at a desk for one or more hours at a timeAbility to operate a computer and other equipment in the officeAbility to work on multiple tasks and assignments throughout the dayWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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