Customer Success Coordinator

Job Description

NOCTI / Nocti Business Solutions (NBS) is seeking a Customer Success Coordinator to provide accurate, efficient, and customer-focused support across all service areas. This role combines strong customer service skills with attention to detail to ensure a smooth and positive experience for every NOCTI / NBS customer. The Coordinator will deliver frontline assistance, respond to inquiries, troubleshoot issues, and support clients throughout the testing and credentialing process.

NOCTI / NBS serves a diverse national audience, including administrators, educators, counselors, workforce partners, and industry clients, many of whom engage with us annually or during peak testing periods. A reliable and responsive customer experience is essential to our mission and the Customer Success Coordinators help uphold this standard by ensuring each interaction reflects our commitment to quality and customer satisfaction.

Key responsibilities include :

• Deliver responsive customer service by handling tickets, emails, and phone inquiries.
• Maintain accurate documentation, knowledge bases, and instructional resources for customers and staff.
• Operate and maintain production printers and tabbing machines, perform quality checks, and troubleshoot minor equipment issues.
• Create and manage customer accounts in internal systems.
• Provide clear explanations of reports and data to customers, as needed.
• Collaborate with teammates and cross-functional groups to ensure consistent coverage and customer success.

Background

The ideal candidate will have :

Key Skills

Work Arrangement

This full-time position is based onsite at the NOCTI / NBS headquarters in Big Rapids, Michigan, providing the opportunity to work closely with team members across departments in a collaborative and supportive environment.

Deadline for application is November 20, 2025.