Customer Service Supervisor

Customer Service Supervisor

Transdev in Oakland, CA is hiring a Customer Service Supervisor. The Customer Service Supervisor assists passengers with situations including, but not limited to, directions, information and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer :

Non-CBA Position :

Competitive compensation package of minimum $30.00 (62,400.00) - Maximum $32.24 (64,480.00)

Benefits include :

Vacation : minimum of two (2) weeks

Sick days : 8 days

Holidays : 12 days; 8 standard and 4 floating

Other standard benefits : 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the Oakland East Bay Policy.

Key Responsibilities :

Assure quality of operations including leading CSR staff, training, monitoring, and observing customer phone calls and coaching to resolve customer service issues and compliance with policies and procedures

Resolve escalated customer related concerns & document

Develop and revise customer service manuals and procedures

Primary point of contact for maintaining No Shows policy

Professionally and actively documents issues.

Resolves customer inquiries relating to transportation; communicates resolution to customers.

Review daily paperwork to verify accuracy.

Other duties as required.

Qualifications :

High school education, GED or equivalent

Minimum of 2 years of call center supervisor experience, preferably in the transportation industry

Excellent written and oral communication skills

Computer literate with the capacity to learn new software

Must be able to work shifts or flexible work schedules as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements :

The essential functions of this position require the ability to :

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Transdev maintains a drug-free workplace. Applicants must :

About Transdev :

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.