Web & Print Support Coordinator

Posting Details

Posting Details

Posting Number : 0603020

Recruitment Type :

Open to All Applicants

Position Title :

Web & Print Support Coordinator

Position Type : Staff

Benefits Status : Benefits Eligible

FLSA : Non-Exempt

Hiring Range :

$20.00-$21.50 per hour, plus excellent benefits.

Location

Tacoma, WA 98447.

Department :

MarCom Customer Service Center

Posting Date : 11 / 21 / 2025

Closing Date

Until a sufficient number of qualified applicants has been identified.

Work Schedule :

Full-time; Monday-Friday 8am-5pm

Limited hybrid schedule may be available

General Description :

The Web & Print Support Coordinator serves as the central point of contact and primary customer service representative for all university constituents, vendors, and visitors interacting with the Marketing and Communications department. This crucial role provides essential operational support across all teams-including web, content, design, and print-to ensure projects flow smoothly, resources are managed effectively, and both digital and print services meet the highest standards of customer satisfaction, quality assurance, and accessibility. This position reports jointly to the Director of Digital Communications and the Associate Director for Print Production.

Essential Functions and Responsibilities :

The responsibilities are unified under the theme of providing responsive support and managing department operations :

Customer & Project Support

• Serve as the primary customer service representative-via walk-up, phone, and online-for all Marketing & Communications services, including web, print, content, design, photography, and social media.
• Answer and administer all web inquiries, distributing job tickets and requests to ensure the appropriate team can quickly respond and support users.
• Monitor and manage job requests as they progress through project management platforms (e.g., Formstack, OS Ticket).
• Serve as a customer service liaison between the university and the process outsourcing provider (Ricoh) for mail services and copy center functions, including necessary bookkeeping for deposits, supplies, and interdepartmental charges.
• Complete other duties as assigned.

Web & Digital Support

Office & Print Support

Knowledge, Skills, and Abilities :

Required Qualifications :

Preferred Qualifications :

Work Conditions :

Physical Requirements :

Special Instructions to Applicants :

Other Information :

PLU is a small, private university where caring means more than kindness and consideration - it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, generous retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas / New Year's break and extra time off during the summer), and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501©(3) tax-exempt organization. Click here for detailed benefits information.

For general application questions or if you need accommodations at any point in the application and / or interview process, please contact the Human Resources Office at 253-535-7185 or humr@plu.edu.