Customer Service Assistant

Job Description

Company Description

For over 30 years, Serola Biomechanics, Inc. has been dedicated to pain relief and prevention by manufacturing high-quality orthopedic solutions, including sacroiliac (SI) support belts and elbow braces. Founded by Dr. Rick Serola, a chiropractor, the company emerged from research on biomechanics and muscle strength following sacroiliac stabilization. Today, Serola’s affordable products are used globally to alleviate pain and prevent injuries.

Role Description

This is a full-time on-site role for a Customer Service Assistant located in Rockford, IL. The Customer Service Assistant will be responsible for managing customer inquiries, providing support, and ensuring customer satisfaction. Daily tasks include answering phone calls, responding to emails, processing orders, handling complaints, assisting in general office administration, including filing, labeling, inventory assistance, and supplies management, and providing product information. The role requires effective communication and a commitment to delivering excellent customer service.

Qualifications

• Strong Interpersonal Skills and Communication Skills
• Experience in Customer Service and Customer Support
• Proven ability in ensuring Customer Satisfaction
• Excellent problem-solving skills
• Ability to work well in a team setting
• Basic computer skills and familiarity with office software
• High school diploma or equivalent; higher education is a plus

Compensation