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Customer Service Representative
Customer Service RepresentativeLAZ Parking • Stamford, CT, US
Customer Service Representative

Customer Service Representative

LAZ Parking • Stamford, CT, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Greet and create a welcoming atmosphere for our customers and clients.

Are you: Dynamic, charismatic, full of energy, and happy to help in any way you can? Dependable, responsible, and never disappointing? Good under pressure, not easily overwhelmed? Proficient in basic computer skills in the parking revenue control system? Able to work with or without supervision? Able to communicate professionally and effectively? Open to feedback, differing opinions, and other points of view? Timely and demonstrate a sense of urgency? Excellent team building and interpersonal skills? A team player and can help motivate your team?

What will you do?

  • Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
  • Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
  • Assist with cashiering functions as needed.
  • Oversee general maintenance of the garage sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
  • Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
  • Complete other related duties as assigned.

Education: High school diploma or GED preferred but not required.

Experience: Strong customer service experience. Cash handling experience is preferred but not required. Parking industry experience is preferred but not required.

Skills: Willingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands: Willingness to work in the elements heat, wind, snow, rain, etc. Ability to lift, push and pull at least 10 pounds. Ability to stand, walk and run for extended periods of time. Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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Customer Service Representative • Stamford, CT, US

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