Concierge Coordinator

A company is looking for a Concierge Coordinator to provide administrative and logistical support to a multidisciplinary care team.

Key Responsibilities

Deliver exceptional member assistance through high-volume inbound and outbound calls and secure messages

Provide detailed information on benefits plans and facilitate timely care by informing providers about RBP insurance

Assist members in finding providers, managing a caseload, and performing triage for urgent patient calls

Required Qualifications

Minimum of 2-3 years of experience in a customer service or support role, preferably in healthcare or insurance

Proficiency in using healthcare management software and Microsoft Office Suite

Understanding of self-funded insurance plans and familiarity with RBP insurance is a plus

Ability to adapt to a hybrid work environment, balancing remote and on-site responsibilities

Demonstrated knowledge of legal and ethical issues related to confidentiality, including HIPAA