Branch Service Manager

Job Description

Job Purpose

The Service Manager oversees the daily operations of the service department to ensure exceptional customer satisfaction, profitable labor sales, and efficient workflow. This role is responsible for developing departmental goals, managing personnel, maintaining equipment and facilities, and implementing best practices across service operations. The Service Manager plays a critical leadership role in driving performance, safety, and continuous improvement within the department.

📌 Key Responsibilities

Customer Satisfaction & Process Optimization

• Develop and maintain effective service department processes to ensure internal and external customer satisfaction
• Lead implementation of best practices and common processes across all service locations
• Coordinate customer clinics, field days, and promotional events
• Identify and develop new customer relationships and business opportunities
• Negotiate equitable service policy settlements

Financial & Operational Management

Personnel Leadership & Development

Warranty & Claims Management

Facility & Equipment Oversight

🛠️ Skills & Abilities

💪 Physical Requirements

📈 Performance Expectations

✅ Requirements

Education

High school diploma or GED equivalent

Experience

Minimum 3–5 years in a heavy equipment service department

Management

Supervisory or management experience required

Technical Knowledge

In-depth knowledge of heavy equipment technology

Certification

Enrollment in Deere Service Management Certified Program will be required if not already completed prior to hire

Communication

Strong verbal and written communication skills

Computer Skills

Proficiency in Microsoft Office and internal reporting tools