Staff Development Specialist

Staff Development Specialist

The Department of Health Services (DHS) Housing for Health (HFH) and Office of Diversion and Reentry (ODR) programs are a cohesive team of clinicians, community advocates, program administrators, and other professionals who collaborate with multiple County departments, community-based service providers, cities, and other partners to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. HFH works to meet the needs of people with complex health and behavioral health conditions. ODR provides county-wide criminal justice diversion for individuals with mental and / or substance use disorders, places them in housing and provides case management and physical and behavioral health care. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.

Salary Range : $5,823.40-$7,637.30 monthly

The Staff Development Specialist designs, develops, implements, and evaluates training for the Comprehensive Health Accompaniment and Management Platform (CHAMP). CHAMP is used by hundreds of community service providers for managing housing, benefits advocacy, case management and other services. This position provides training to internal and external CHAMP users and collaborates with stakeholders to analyze training needs, determine learning outcomes, gather content, and recommend the most appropriate training modalities.

The person in this position is committed to quality training, experienced in IT / software systems training, possesses excellent presentation and facilitation skills and the ability to create engaging learning experiences.

Essential Functions

• Serve as the subject matter expert regarding CHAMP functionalities and provide ongoing training support for program leads.
• Develop and collaborate on content outlines with subject matter experts and stakeholders.
• Create training solutions that simplify complex processes and technological concepts.
• Provide training through various modalities (webinar, live instructor-led, blended training)
• Survey participants to assess training effectiveness and adjust strategies accordingly.
• Continuously assess training needs and develop suitable strategies.
• Develop accessible training materials (course outlines, instructional materials, and training aids).
• Update training materials based on feedback, support tickets, and system updates.
• Recommend and optimize training processes to upper management.
• Coach peers conducting CHAMP training.
• Assist in identifying and developing internal policies and procedures related to CHAMP training.
• Maintain a training and documents library.
• Participate in IT meetings to understand system enhancements and consider training needs.
• Test new system enhancements and participate in user acceptance tests (UATs).
• Provide exceptional technical and customer support to CHAMP users as needed.
• Establish training schedules based on priorities and needs.
• Collaborate with training management services vendor to maintain accurate training records.
• Perform other duties and special projects as assigned.

Job Qualifications

A Bachelor's degree from an accredited college or university - AND - Either (1) one year of staff experience with responsibility for conducting training regarding health care programs, or (2) one year of experience in the supervision of eligibility determination in a health or welfare agency, or (3) one year of experience in the supervision of a patient access unit, or (4) three years of experience in the supervision of a large clerical unit in a health or welfare agency. One year of additional experience at the required level may be substituted for the required education on a year-for-year basis.

Certificates / Licenses / Clearances

Other Skills, Knowledge, and Abilities

Physical Demands

Work Environment

General Office Setting, Indoors Temperature Controlled

EEOC Statement

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.