Information Technology Specialist

Information Technology Specialist – Brassica

As an IT Support Specialist, you will play a pivotal role in maintaining the smooth operation of technology systems so that we can fulfill our vision of sharing joy and delicious food while operating restaurants of distinctively high quality. Reporting to the Technology Manager, you will be responsible for supporting day-to-day IT operations in our restaurants and support office, managing system administration and user support, maintaining network and hardware reliability, ensuring cybersecurity best practices, and implementing technology solutions that improve efficiency and the user experience.

Core Responsibilities

• Promptly resolve first-level technical calls reported by our restaurant partners
• Log and track support requests using our service management software (FreshService)
• Set up and test hardware, peripherals, and software
• Provide remote support to out-of-state restaurants
• Manage equipment procurement to ensure optimal supply levels are maintained
• Uphold information security compliance by strictly following all standards and protocols
• Adhere to Northstar Restaurant Group + Brassica's operational standards in all areas
• Maintain a clean driving record and reliable transportation
• Flexibility in working hours, ability and willingness to work nights, weekends, and travel when necessary

Qualifications

Employment details

Get notified about new Information Technology Specialist jobs in Columbus, Ohio Metropolitan Area

J-18808-Ljbffr