Talent.com
Implementation Specialist

Implementation Specialist

IMO HealthChicago, IL, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

At IMO Health, we meaningfully impactglobal healthcareby providing innovative solutions that power documentation and data quality across healthcare organizations. As an Implementation Specialist, you'll be instrumental in bringing our suite of products to life within our health system customers' EHRs, driving seamless integrations and exceptional customer experiences.

The Implementation Specialist is a critical player in ensuring the successful deployment of IMO Health’s products across our provider customer base. This role requires collaboration with internal and external teams, providing customers with world-class onboarding support, product education & training, and guidance throughout their journey. The ideal candidate will be energetic, detail-oriented, and passionate about ensuring our customers achieve the maximum value from IMO Health solutions.

IMPACT YOU’LL MAKE :

  • Enhance customer satisfaction by providing seamless onboarding and training, ensuring a positive experience and maximizing product value.
  • Ensure operational efficiency by maintaining process consistency and tracking key milestones for smooth execution and timely go-lives.
  • Foster client retention and trust by addressing issues quickly and offering consultative guidance to build strong, lasting relationships from the outset.

WHAT YOU’LL LEARN :

  • Gain a deep understanding of how IMO Health’s products integrate with industry-leadingEHR applications.
  • Develop skills in managing client relationships, addressing issues, and providing consultative support.
  • Learn to coordinate complex onboarding processes, ensuring smooth project execution and adherence to timelines.

    • WHAT YOU’LL DO :

  • Deliver outstanding onboarding support, ensuring high levels of customer satisfaction throughout the implementation process.
  • Host recurring customer status calls, providing clear and concise project updates, timelines, and progress reports.
  • Deliver tailored end-user training to a diverse client base, including technical personnel, senior executives, and administrative staff.
  • Develop a consultative approach by educating customers on IMO Health’s best practices and solutions to optimize their implementation.
  • Maintain high levels of quality and consistency across onboarding activities, ensuring alignment with IMO Health’s standards.
  • Document all communication, data points, and milestones from project kickoff to go-live, ensuring accurate tracking of client interactions.
  • Capture, escalate, and resolve client issues promptly, leveraging available resources and ensuring customer trust is maintained.
  • Work cross-functionally to resolve roadblocks, build customer trust, and drive project success.

    • WHAT YOU’LL NEED :

  • 1-3 years of SaaS implementation experience; experience in healthcare or healthcare IT preferred.
  • Ability to understand complex business challenges and build effective relationships with both internal teams and external customers.
  • Passion for learning new products and technologies, with the ability to translate technical details into valuable customer insights.
  • Aptitude to quickly grasp healthcare business models and understand the intricacies of healthcare organizations.
  • Strong interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels.
  • Able to work independently, while thriving in a collaborative, cross-functional environment.
  • Strong organizational, time management, and multi-tasking abilities, with an adaptable approach to shifting priorities.
  • Proficient in Microsoft Suite; experienceutilizingSalesforce (or similar CRM tools) is a bonus.

    • Compensation at IMO Health is determined by job level, role requirements, and each candidate’s experience, skills, and location. The listed base pay represents the target for new hires with individual compensation varying accordingly. These figures exclude potential bonuses, equity, or sales incentives, which may also be part of the total compensation package. Our recruiter will provide additional details during the hiring process.

    IMO Health also offers a comprehensive benefits package. To learn more, please visit IMO Health's Careers Page.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Create a job alert for this search

    Implementation Specialist • Chicago, IL, US

    Related jobs
    • Promoted
    Implementation Manager

    Implementation Manager

    AugmentChicago, IL, US
    Full-time
    We are a team of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world : logistics.Our miss...Show moreLast updated: 30+ days ago
    • Promoted
    Implementation ManagerChicago, IL

    Implementation ManagerChicago, IL

    LoopChicago, IL, US
    Full-time
    Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers.Bad data and inefficient workflows create friction that limits working capital and raises costs for ...Show moreLast updated: 30+ days ago
    • Promoted
    Compliance Specialist

    Compliance Specialist

    CibcChicago, IL, US
    Full-time
    Compliance Examination Specialist.We're building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what's right for our clients...Show moreLast updated: 20 days ago
    • Promoted
    Business Systems Team Lead - International

    Business Systems Team Lead - International

    Uline, Inc.Highwood, IL, US
    Full-time
    Business Systems Team Lead - International.Uline Drive, Pleasant Prairie, WI 53158.Support the tech that takes Uline global! As Business Systems Team Lead, you’ll guide a talented team and pl...Show moreLast updated: 27 days ago
    • Promoted
    Compliance Specialist

    Compliance Specialist

    Apartment Management ConsultantsBolingbrook, IL, US
    Part-time
    Apartment Management Consultants (AMC) is a leader in the property management industry.Our passion for helping people, creating authentic relationships, and common values has established a working ...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Aftermarket Specialist

    Aftermarket Specialist

    ITW Performance PolymersCarol Stream, IL, US
    Full-time
    The Aftermarket Specialist is a vital member of the Service Sales Group, created with a focus on maintaining and strengthening service initiatives. The position is responsible for renewing and upsel...Show moreLast updated: 19 hours ago
    • Promoted
    Implementation Manager

    Implementation Manager

    FourKitesChicago, IL, US
    Full-time
    As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains.This role combines...Show moreLast updated: 30+ days ago
    • Promoted
    Implementation Manager

    Implementation Manager

    Cancer IQChicago, IL, US
    Full-time
    Canceriq Utilization Optimization Specialist.At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations.We build softwar...Show moreLast updated: 7 days ago
    • Promoted
    Inventory Specialist

    Inventory Specialist

    The Sole RevivalWaukegan, IL, US
    Full-time
    Since 2011, The Sole Revival has been on a mission to become the world leader in onsite real-time customization, providing corporations with a unique way to brand their company.We specialize in del...Show moreLast updated: 14 days ago
    • Promoted
    Implementation Manager

    Implementation Manager

    Illinois StaffingChicago, IL, US
    Full-time
    At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for h...Show moreLast updated: 1 day ago
    • Promoted
    Implementation Manager

    Implementation Manager

    CD RecruitmentMundelein, IL, US
    Full-time
    Customer Onboarding Manager – Generative AI SaaS.Our client is looking for a proactive.This role is ideal for someone with experience in SaaS, martech, or salestech products, who enjoys solvi...Show moreLast updated: 14 days ago
    • Promoted
    Bomb Technical

    Bomb Technical

    U.S. NavyHickory Hills, IL, US
    Full-time
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Americans live for fireworks on the Fourth of July. The other 364 days of the year, Explosive Ordnance Disposal (...Show moreLast updated: 1 day ago
    • Promoted
    EH&S Specialist

    EH&S Specialist

    DAVIES MOLDING, LLCCarol Stream, Illinois, US
    Full-time
    Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Heico has a history of success. Since its founding over 40 years ago, The Heico ...Show moreLast updated: 30+ days ago
    • Promoted
    Intake Specialist

    Intake Specialist

    AdaptHealthElmhurst, IL, US
    Full-time
    At AdaptHealth, we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in...Show moreLast updated: 30+ days ago
    • Promoted
    Compliance Specialist

    Compliance Specialist

    Jacobs SolutionsChicago, IL, US
    Full-time
    At Jacobs, we're challenging today to reinvent tomorrow by solving the worlds most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement,...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Implementation Specialist, Omnichannel

    Senior Implementation Specialist, Omnichannel

    FlexportChicago, IL, US
    Full-time
    Senior Implementation Specialist, Omnichannel.At Flexport, we believe global trade can move the human race forward.That's why it's our mission to make global commerce so easy there will be more of ...Show moreLast updated: 30+ days ago
    • New!
    Enterprise Implementation Specialist

    Enterprise Implementation Specialist

    ECPChicago, IL, US
    Remote
    Full-time
    Quick Apply
    ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities.We're looking to further expand by inc...Show moreLast updated: 6 hours ago
    Senior Implementation Specialist, APAC (Remote - US, Japan Hours)

    Senior Implementation Specialist, APAC (Remote - US, Japan Hours)

    Keeper Security, Inc.Chicago, IL, US
    Remote
    Full-time
    Quick Apply
    Keeper is hiring a driven Senior Implementation Specialist, APAC (Remote - US, Japan Hours) to join our B2B support team. This role is based in the United States but operates on Japan Standard Time ...Show moreLast updated: 30+ days ago