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Relationship Managers

Relationship Managers

Catilas ResourcesBoston, MA, US
2 days ago
Job type
  • Full-time
Job description

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers / Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities :

Market Research

  • Conducting market research to understand industry trends, customer needs, and competitive landscapes.
  • Analysing data to identify opportunities and challenges in the market.

Target Audience Identification

  • Defining and identifying target audiences for products or services.
  • Creating buyer personas to understand customer demographics, behaviours, and preferences.

    • Traditional Marketing

  • Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
  • Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
  • Manage Agent's activities and intensity in line with set targets.

    • Customer Feedback and Surveys

  • Collecting and analyzing customer feedback through surveys and other methods.
  • Using feedback to improve products, services, and marketing strategies.

    • Customer Retention

  • Implementing strategies to retain and renew existing client contracts.
  • Addressing customer concerns promptly to maintain long-term relationships.

    • Cross-Selling and Up-Selling

  • Identifying opportunities for cross-selling additional products or services.
  • Maximizing revenue by encouraging clients to upgrade or expand their purchases.

    • Product Knowledge

  • Staying informed about the features, benefits, and applications of the company's products or services.
  • Communicating product knowledge effectively to potential and existing clients.

    • Prospecting and Lead Generation

  • Identifying potential customers and businesses that may be interested in the company's products or services.
  • Generating leads through various channels, including cold calling, networking, and online research.
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    Relationship Manager • Boston, MA, US