Desktop Support Specialist (Aurora)

Desktop Support Technician Contract to Hire

Aurora, CO | On-site

$28 / hour | 4-Month Contract-to-Hire

Be the face of IT support in a mission-driven environment.

Were partnering with one of Colorados most respected enterprise organizations to find a skilled Desktop Support Technician who thrives in a hands-on, in-person support role. This is a fantastic opportunity to work with outstanding leadership and make a real difference in the daily lives of users who rely on technology to do meaningful work.

In this role, youll be stationed on-site providing direct support to staff and teams setting up workstations, troubleshooting hardware, resolving software issues, and supporting desktop infrastructure in person. While there will be some remote support elements, this position is primarily about being present, dependable, and highly responsive to those right around you.

What Youll Do

• Provide hands-on support for desktops, laptops, printers, phones, and peripherals.
• Respond in person to staff needing immediate technical assistance.
• Troubleshoot hardware / software issues and escalate to engineers when needed.
• Install and configure new workstations and peripheral equipment.
• Support basic networking and connectivity at the desktop level.
• Document work thoroughly in the ticketing system and prioritize according to SLA.
• Assist with voice / data device support including phones and conference room technology.
• Rotate into on-call support once fully trained.

Technical Environment

Requirements

Preferred Qualifications :

Why This Role Stands Out

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.