Manager, Continuous Improvement

Manager, Continuous Improvement

Reporting to the Director, Financial Planning & Analysis, the Manager, Continuous Improvement is responsible for delivering process innovation and continuous improvement initiatives that benefit casino operations. Plays an important role in fostering a culture of sustainable change by implementing Lean methodologies and excellence in Continuous Improvement and Innovation (CI&I), to deliver business transformations. This position must have a heightened awareness of gaming and hospitality operations and establish a positive working relationship with the executive and department leadership. Make positive changes, emphasize and demonstrate the importance of our team members and ensure employee engagement.

Essential Duties And Responsibilities

• Develops, administers and executes the Continuous Improvement Program in alignment with casino goals and objectives. Serves as an internal consultant, developing short-term and long-term strategies for the program, incorporating Lean practices and other related programs.
• Utilizes knowledge of Six Sigma and Lean processes to define opportunities and help design innovative solutions that enable the enterprise to improve financial performance, team member and customer satisfaction, and service delivery efficiency.
• Assesses organizational performance and determines the root cause(s) of performance issues. Monitors existing processes to ensure performance continues at optimal efficiency levels; establishes measurable standards and compares results, regularly generates detailed update reports for leadership.
• Works with senior leadership, directors, managers, supervisors, and front-line team members to develop and implement process improvement plans for achieving significant value results throughout the enterprise and prioritize improvement opportunities.
• Coordinates and leads key projects across all levels of the enterprise; directly supervises teams and collaborates with managers to re-engineer processes.
• Utilizes project management best practices to oversee the implementation of projects while adhering to enterprise policies and procedures and applicable regulatory standards.
• Performs other duties as assigned to support the efficient operation of the department.

Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education, Experience And Qualifications

Knowledge, Skills And Abilities (KSA)

Licenses, Certifications And Registrations

Physical Requirements / Working Conditions Environment

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!