Program Operations Support Specialist

Program Operations Support Specialist

Compass Inc., a progressive non-profit agency supporting individuals with intellectual disabilities located in Beltsville, Md., is seeking a highly skilled self-starter for the position of Program Operations Support Specialist. This position reports to the Director of Community Supports and takes on a vital role in the daily operations of Compasss Community Living, Community Supports, and Community Engagement programs. This cross-functional role ensures program integrity, documentation compliance, data system accuracy, and team collaboration, while assisting with maintaining alignment with DDA regulations and internal policies.

This position will work closely with the Executive Director, Program Directors, the Person-Centered Planning (PCP) team, and with internal and external partners. This position is ideal for someone who is proactive, organized, and passionate about building systems that strengthen and scale person-centered work. All activities must support the mission and strategic goals and objectives of Compass as well as support the Program Services missions.

Essential Job Responsibilities :

Provide strategic oversight of Person-Centered Practices (PCP) implementation across Community Living programs to ensure alignment with DDA standards and individual goals.

Lead organization-wide efforts to collect, validate, and report PCP-related data, ensuring consistency, accuracy, and completeness across all data systems.

Oversee the development and dissemination of data integrity reports to Program Directors, supporting continuous quality improvement and performance accountability.

Monitor and ensure data collection efforts support Compasss Road Ahead strategic metrics, including person-centered goal achievement and quality indicators.

Take a lead role in developing new systems and procedures as needed to ensure improved efficiency and compliance with overall program operations including data collection, attendance recording and LTSS billing.

Partner with the Director of Properties and Assets and the Learning and Development Manager to assess and address training needs related to Independent Case Management (ICM) and technology platforms for Direct Support Professionals (DSPs).

Provide regular training and coaching to support staff in maintaining compliance and excellence in documentation, attendance, and data systems.

Oversee the attendance review process on a weekly basis, generating attendance reports validating that documentation is marked as Done, Reviewed, and Approved in compliance with internal protocols.

Oversee additional documentation systems to ensure that program documentation is timely, reviewed and approved per internal compliance protocols.

Lead audit preparation and follow-up by coordinating documentation and driving implementation of corrective action plans.

Coordinate and lead Quarterly House Manager Day meetings, ensuring alignment on best practices, system updates, and performance expectations.

Actively participate in the Admission, Review, and Discharge (ARD) process, contributing a systems lens to intake and transition planning.

Serve as a liaison to Coordinators of Community Services (CCS) supervisors, building stronger partnerships and communication systems.

Participate in quarterly or monthly meetings with Coordinators of Community Services (CCS) supervisors to enhance coordination and communication.

Manage reconciliation of household and individual spending, ensuring financial stewardship and alignment with person-centered plans and funding requirements.

Work closely with House Managers and DSPs to highlight individual success stories, elevate the voices of people supported, and foster a culture of celebration and inclusion.

Partner with external consultants and internal stakeholders on special projects as assigned.

Collaborate with Program Directors and the Communications team to ensure timely and meaningful updates in newsletters and public-facing materials.

Serve as a key contributor to cross-functional projects with both internal stakeholders and external consultants.

Support leadership with the analysis and preparation of Lattice reports and other organizational performance tools.

Actively contribute innovative ideas and strategic initiatives to enhance program delivery and operational excellence.

Carry out additional leadership duties in alignment with Compasss mission and evolving organizational needs.

Qualifications Bachelors degree in human services, public administration or related field or experience in related field if degree is not related. Minimum of five years professional experience in an administrative, compliance or operations support role, preferably in a DDA or humans services setting. Strong knowledge of DDA documentation standards, PCP process and Medicaid billing requirements. High proficiency in systems such as LTSS Maryland, ICM or similar.

The ideal candidate will possess the following skills, knowledge, and abilities :

• Knowledge and technology competency in Microsoft Suite applications including Excl and in use of the Internet.
• Knowledge and skills in data analysis.
• Ability to work collaboratively in a team environment.
• Ability to establish effective working relationships.
• Ability to implement information technology solutions, work with diverse teams, multi-task, and prioritize office tasks.
• Ability to schedule effectively and to meet deadlines.
• Ability to monitor multiple system platforms.
• Outstanding oral and written communication skills.
• Familiarity with DDA programs : Residential, Supported Living, Personal Supports, Community Development Services (CDS), or Supported Employment.
• Experience with audit preparation or quality assurance in a regulatory environment.
• Prior experience working with people with intellectual and developmental disabilities.
• Demonstrate a keen interest in improving the quality of life for people supported by Compass

Compensation and Work Conditions : Non-exempt hourly position with competitive hourly rate commensurate with qualifications. Hours of work are typically 9a-5p but may require an occasional evening or weekend work for meetings or events. Must be able to travel locally to conduct field visits to program sites. Hybrid remote work from home no more than 50% of the time, with 2-3 days / week in the office or in the field. Excellent benefits include health, dental, vision, short term disability, life insurance, EAP, retirement plan with generous employer match, three weeks PTO, 11 paid holidays, wellness activities including onsite gym. Must be able to sit for extended periods, bend, pull, push, and lift up to 25 pounds (lifting is infrequent but may be needed for events.)