Director, Salesforce

Responsibilities

Sets the strategy, product planning, and leadership throughout the product lifecycle, including setting the product vision, gathering and prioritizing product requirements, and collaborating with ITS, business groups, and end users to develop new features and product improvements. Develops and communicates organizational objectives. Inspires and motivates team members to incorporate customer-first philosophy in all interactions. Creates and evangelizes a product vision for operations, end users, and consumers and owns a multi-year product roadmap. Works cross-functionally with stakeholders across business groups, operations, legal, records retention, and executive management to translate consumer needs into Salesforce capabilities. Evangelizes security within Salesforce and acts as an advocate for member trust. Lead security compliance efforts. Engages with internal and external stakeholders and contact centers to identify information technology and security solutions required to meet organizational, regulatory, and strategic compliance requirements and objectives. Qualifications Bachelor’s degree (or equivalent experience) in Information Technology, Computer Science, Engineering, or a related field. 8+ years of progressive experience in Salesforce roles, such as Salesforce Product Owner, Solution Architect, and/or Platform Director. 8+ years of experience with Salesforce Service Cloud, including 3+ years with Marketing Cloud. Experience managing direct reports is required. Experience managing external delivery teams. Strong presentation skills and the ability to present and defend a point of view to both technical and non-technical audiences. Ability to think strategically and gain support for long-term roadmaps. Must have at least one of the following Salesforce certifications: Technical Architect, Integration Architect, Systems Architect, Data Architect, or Application Architect. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions In office/open office environment with the ability to work effectively surrounded by moderate noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.Sets the strategy, product planning, and leadership throughout the product lifecycle, including setting the product vision, gathering and prioritizing product requirements, and collaborating with ITS, business groups, and end users to develop new features and product improvements. Develops and communicates organizational objectives. Inspires and motivates team members to incorporate customer-first philosophy in all interactions. Creates and evangelizes a product vision for operations, end users, and consumers and owns a multi-year product roadmap. Works cross-functionally with stakeholders across business groups, operations, legal, records retention, and executive management to translate consumer needs into Salesforce capabilities. Evangelizes security within Salesforce and acts as an advocate for member trust. Lead security compliance efforts. Engages with internal and external stakeholders and contact centers to identify information technology and security solutions required to meet organizational, regulatory, and strategic compliance requirements and objectives. Bachelor’s degree (or equivalent experience) in Information Technology, Computer Science, Engineering, or a related field. 8+ years of progressive experience in Salesforce roles, such as Salesforce Product Owner, Solution Architect, and/or Platform Director. 8+ years of experience with Salesforce Service Cloud, including 3+ years with Marketing Cloud. Experience managing direct reports is required. Experience managing external delivery teams. Strong presentation skills and the ability to present and defend a point of view to both technical and non-technical audiences. Ability to think strategically and gain support for long-term roadmaps. Must have at least one of the following Salesforce certifications: Technical Architect, Integration Architect, Systems Architect, Data Architect, or Application Architect. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions In office/open office environment with the ability to work effectively surrounded by moderate noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.