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Patient Access Manager

Patient Access Manager

Tennessee StaffingChattanooga, TN, US
8 hours ago
Job type
  • Full-time
  • Part-time
Job description

Patient Access Manager Opportunity

This position is incentive eligible. Schedule : Monday - Friday 8 : 30am-5pm. Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Access Manager with Parkridge East Hospital you can be a part of an organization that is devoted to giving back!

Parkridge East Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include :

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay.
  • Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing.
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more.
  • Consumer discounts through Abenity and Consumer Discounts.
  • Retirement readiness, rollover assistance services and preferred banking partnerships.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Colleague recognition program.
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note : Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parkridge East Hospital family! We are looking for an enthusiastic Patient Access Manager to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department's services with the hospital's primary functions, develop / implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources / space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

What you will do in this role :

  • Perform patient registration function when needed to ensure wait times are kept to a minimum.
  • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
  • Ensure QA on registrations for all areas of Registration.
  • Provide continuous training for and communicates changes to existing employees.
  • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels.
  • Follow-up on patient complaints promptly.
  • Implement and promote excellent customer service.
  • Work closely and professionally with outside agencies on special projects developed by the corporate office.
  • Interview, hire, evaluate, and counsel Patient Access staff members.
  • What qualifications you should have for this role :

  • Bachelor's Degree in Business or related field required. Equivalent work experience may substitute education requirements.
  • Minimum three years' experience in related area with two of these years being healthcare management experience.
  • Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

    "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

    Be a part of an organization that invests in you! We are reviewing applications for our Patient Access Manager opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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    Patient Manager • Chattanooga, TN, US

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