Computer Science Online Graduate Program Specialist / Senior Online Senior Graduate Program Specialist

Computer Science Online Graduate Program Specialist

The Department of Computer Science at CU Boulder welcomes applications for the Computer Science Online Graduate Program Specialist (or Senior Specialist) to serve as the advisor for online graduate students, currently MS students using the Coursera platform, within the College of Engineering and Applied Science (CEAS). This position is responsible for proactive outreach and communication to prospective and current students, under the guidance of the Program Manager, for the MS-CS (Master's in Computer Science). Additional advising and programmatic support may also be allocated to the MS-AI (Master's in Artificial Intelligence) degrees within the Department of Computer Science. This position informs students of their degree requirements and tracks their progress towards enrolling for credit in the degree program; supports the Program Manager to inform prospective students about the nature and content of the programs' curricula; helps prepare students to successfully enroll in their degree program, and provides outreach and recruitment opportunities to a diverse online community. In addition to the responsibilities outlined above for the Graduate Program Specialist, a Senior-level Graduate Program Specialist would also maintain their regular student caseloads, but will be assigned a greater scope of work and will be engaged in a higher level of activities. This includes, but is not limited to, contributing in an expanded role by performing elements of service to the college and / or campus graduate advising or on-line teaching community. The Computer Science Department (CS) is committed to developing collaborative, student-centered relationships between Graduate Program Specialists and graduate students that support achievement of academic success, and promote personal and professional development of students. The CS Online Graduate Program Specialist supports students through a developmental, student-focused approach. This position is charged with developing and implementing advising strategies and interventions to enhance the performance and persistence of students and support the graduate education mission of the Computer Science and Artificial Intelligence online programs in a scalable way. This position is tasked with facilitating and coordinating innovative recruitment and outreach strategies for a diverse, global online community, and will work with the Program Manager and Sr. Online Graduate Program Specialist to develop tracking for engagement, outreach, and ROI for prospective and enrolled students.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Founded in 1970, the Department of Computer Science at CU Boulder is passionate about real-world, interdisciplinary experiences for our students. Our researchers are making advances in computer science today that will change the world tomorrow. Via the Partnership Program, the department is now helping CU to support higher education across the state of Colorado.

What Your Key Responsibilities Will Be

Outreach and Recruiting :

• Performs academic advising for online students within the department, consistent with current advising standards and protocols, with tasks including, but not limited to :
• Tracking student progress by maintaining contact records and coordinating with the Coursera enrollment advisors.
• Maintaining and updating the student inquiries database to improve the website and student communication.
• Reviewing and processing student requests and ensuring students receive communication and responses in a timely manner.
• Helping students with course registration issues as needed.
• Serving as prospective online student liaison with the CS staff and faculty, presenting student petitions, as needed.
• Serves as first point of contact for current students with questions or concerns. Assists students with problem-solving and campus resources. Advances appeals or grievances to the Program Manager as appropriate.
• Creates documents / systems that can support a large group of students to scale.

Recruitment, Admissions and Communication :

Other :

For the Computer Science Online Senior Graduate Program Specialist only :

What You Should Know

Normal business hours (i.e. 8 : 00 - 5 : 00, Monday-Friday) with some variability in the work hours due to the supported programs being fully online. This position may be eligible for remote work days and / or a hybrid work modality, consistent with the College of Engineering and Applied Science Hybrid Work Policy.

What We Can Offer

The starting salary range for the GPS is : $58,000 - $65,000. The starting salary range for the Senior GPS is : $65,000 - $69,000. Relocation assistance is available within department guidelines.

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be authentic. Be pioneering. Be Boulder.

What We Require

Graduate Program Specialist :

Senior Graduate Program Specialist :

What You Will Need

Ability to communicate effectively, both in writing and orally. Ability to establish and maintain effective working relationships with employees at all levels throughout the institution. Outstanding customer service skills. Demonstrated ability to work as a member of a team and within a collaborative work environment. Strong organizational, planning, analytical, and technical skills. Solid attention to detail. Ability to work independently, prioritize multiple projects and requests, and work in a fast-paced environment. Ability to meet tight deadlines while completing multiple tasks and projects simultaneously. Ability to recognize cultural, political, and geographical differences, with ability to work well with faculty, staff, and students from around the world. Demonstrated leadership ability to advance diversity and inclusion. Proven skills using Microsoft Office (Word, Excel, PowerPoint). Demonstrated skills using cloud-based services such as Google Drive or Microsoft OneDrive. Proven skills using Social Media for professional purposes. Ability to work in an