Operations Manager

Job Summary

Under limited supervision, this role assists in achieving the sales goals of the business unit. Responsibilities include training and reinforcing sales techniques for store Crew Members, ensuring excellent customer service, providing thorough sales and product training, and meeting / exceeding the annual sales goal. Our mission is to serve Boaters effectively, guiding them to leave with the right products for their needs. Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Supervisory Responsibilities

• Lead and develop the team to ensure excellent store operations.
• Actively greet and engage customers to meet their boating needs.
• Prioritize and plan to drive results and achieve business goals.
• Equip Crew Members to handle diverse transactions for seamless customer experiences.
• Oversee operations in Hub locations as required.

Duties / Responsibilities

Additional Responsibilities May Include

Required Skills / Abilities

Education and Experience

Physical Requirements

Other Requirements

To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com / wm-home / . Join us at West Marine and help us provide the best boating experience for our customers!

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