Implementation Manager

Implementation Manager

Hi! I'm Kelsey, the VP of Customer Success at EnsoData. We are looking for a new team member who is passionate about making healthcare better and being a great teammate!

EnsoData is seeking an Implementation Manager (Healthcare and / or Software as a Medical Device - SaMD) to lead and support our Customer Success Engineer team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry.

This hybrid position in Madison, WI offers a competitive salary of $120,000 along with bonus program, stock options and generous benefits, including paid time off.

About the Role

As the Implementation Manager, you will manage a team of Customer Success Engineers responsible for guiding customers from post-sale through successful implementation and integration of our software. The team needs an empathetic leader who can drive growth and navigate personnel, technology and project management to support the business goals.

This role blends technical expertise, project management, and customer engagement to ensure timely, compliant, and high-impact deployments. Your expertise in Healthcare and / or Software as a Medical Device will help drive efficiency, effectiveness, and overall customer satisfaction.

Key Responsibilities :

• Manage, mentor and grow a team of Customer Success Engineers
• Implementation project management - oversee the end-to-end implementation lifecycle for new customers
• Customer engagement - be the escalation point of contact for customers; collaborate with resources to manage the customer to success
• Relationship management - be a partner to the Sales Team to support maximizing their impact on the business for everyone's success
• Lead process improvement initiatives that enhance scalability, efficiency and compliance (FDA, ISO 13485, HIPAA)
• Translate company strategy into clear team goals and measurable outcomes

Travel expectation : less than 25%

About EnsoData

EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer's.

Here is a little about what we are doing in the world of sleep medicine...

EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management

EnsoSleep PPG - FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters

Here is a link to learn a little about our Celeste app!