Senior Desktop Support Specialist

Job Title : Senior Desktop Support Specialist

Location : Arlington VA

Job Type : Full-Time

Clearance Required : Secret Clearance or previous DOD experience highly preferred

Job Description :

We are seeking a skilled and motivated Senior Desktop Support Specialist to join our team. In this role, you will provide advanced IT support and troubleshooting for end-users in a dynamic environment. You will ensure the smooth operation of desktop systems, applications, and network connections, with a focus on maintaining security and efficiency.

This position requires a proactive problem-solver with excellent communication skills and a strong technical background.

Responsibilities :

• Provide advanced desktop support for hardware, software, and network-related issues.
• Troubleshoot and resolve system errors, performance issues, and connectivity problems.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Support operating systems, applications, and security software in compliance with company policies.
• Respond to and resolve escalated tickets from junior support staff.
• Maintain detailed documentation of incidents, resolutions, and support activities.
• Assist with user account management, including Active Directory and access permissions.
• Coordinate with IT teams to implement upgrades, patches, and new technologies.
• Ensure compliance with Department of Defense (DOD) security standards and protocols.
• Train and mentor junior IT support staff as needed.

Qualifications : Required :

Preferred :

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