General Manager : Wine Enthusiast

General Manager Opportunity At Wine Enthusiast

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday. Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life's moments, big and small. We're a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine. We hope you'll join us with glass in hand.

About the Role

We are seeking an innovative and results-driven General Manager for our Wine Enthusiast boutique powered by the Leap Platform, coming to SoHo, November 2025. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You'll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example. As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You'll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence. Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening / closing procedures, team scheduling, and payroll accuracy. This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations.

Position Requirements

• Proven experience in retail or customer service, ideally within boutique or showroom environment with a passion for delivering exceptional customer experiences and cultivating long-term client relationships.
• Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
• Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand's values and enhance loyalty.
• Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability.
• Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance.
• Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
• Must be 21+ years of age, in accordance with New York legal requirements.

Annual Pay Range : 80k to 90k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

Key Performance Indicators (KPIs)

Leap offers a competitive total rewards package, which includes : Unlimited PTO (blackout periods apply), Commission Eligible, Healthcare benefits (medical, dental, vision), Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave), Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement), Employee Assistance Program, Employee discount + wardrobe allotment for participating Leap brands.

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.