Customer Experience Specialist

Customer Experience Specialist – Hospitality Tech

Location : On site – Miami, FL

Type : Full-time

We’re representing a fast-growing hospitality tech startup that’s revolutionizing how hotels and restaurants manage purchasing and vendor relationships. Their platform centralizes ordering from multiple suppliers into one digital dashboard — giving chefs, F&B managers, and procurement teams total control over pricing, inventory, and deliveries.

We’re looking for a Customer Experience Specialist who’s passionate about hospitality and technology, and who thrives on helping customers streamline operations through smart software and service. You’ll be the face of the platform for clients — guiding them from onboarding through ongoing success, ensuring every user gets maximum value.

What You’ll Do

• Build strong relationships with hospitality customers (restaurants, hotels, and groups) to ensure outstanding daily support.
• Manage onboarding from start to finish — setting up accounts, training users, and ensuring a smooth transition to the platform.
• Troubleshoot purchasing, supplier, or system issues and coordinate solutions with internal tech and operations teams.
• Provide proactive insights on order trends, pricing optimization, and platform utilization.
• Partner with Customer Success and Product teams to translate user feedback into new features and enhancements.
• Become an expert in hospitality purchasing workflows and act as a trusted advisor to your clients.

Who You Are

Why You’ll Love It