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Customer Service Representative

Customer Service Representative

Apex SystemsSalt Lake City, UT, US
3 days ago
Job type
  • Full-time
Job description

Customer Service Representative

As a Customer Service Representative, you will be responsible for providing excellent service to consumers by handling inbound calls, resolving issues, and maintaining accurate records using internal systems.

Primary Responsibilities :

  • Answer inbound calls from consumers
  • Research and resolve customer issues over the phone
  • Use computer databases to verify and document information

Required Qualifications :

  • Minimum 1 year of customer service experience, including problem-solving
  • At least 1 year of experience in an office setting using a telephone and computer
  • High School Diploma or GED
  • Authorization to work in the United States
  • Availability to work 40 hours per week within site operating hours
  • Familiarity with Windows PC applications and ability to learn new systems
  • Soft Skills :

  • Ability to navigate computer systems while on calls
  • Strong multitasking skills, including understanding multiple products and benefit levels
  • Consistent focus and productivity, even with repetitive tasks
  • Physical Requirements & Work Environment :

  • Frequent speaking and listening via headset
  • Prolonged sitting and use of hands / fingers for keyboard and mouse
  • Handling objects and working long periods at a computer
  • Moderate noise level typical of a service center (conversations, computers, printers, floor activity)
  • EEO Employer

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    Customer Service Representative • Salt Lake City, UT, US

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