System Support I

Job Description

Job Description

Benefits

• 11 Paid Holidays
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Job type

Location

Number of openings for this position

Pay

Schedule

Job Summary

The System Support I position is responsible for assisting with technical support of desktop computers, applications, related technology, daily system maintenance, installation and testing of new equipment and software and timely resolution of user issues.

Job Duties and Responsibilities

Qualifications

Education

Experience

Knowledge, Skills, and Abilities

Language / Communication / Interpersonal

Ability to read, write and speak fluent English. Ability to establish effective professional relationships with all internal and external business partners. Excellent presentation and facilitation skills. Ability to adjust quickly to changing business needs. Ability to exercise discretion and judgment.

Analytical

Effective problem-solving skills.

Technical

Experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access.

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safe guard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory – they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there – this includes locking your session, and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility – if this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures in regards to the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds.

Disclaimer

This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.