Service Manager

About Chama Mama :

Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life. Our menu is reflective of the diverse influences that have shaped the Georgian nation and is informed by the home-made traditions of an authentically artisanal culture. We proudly subscribe to that most quintessential Georgian proverb : "a guest is a gift from God" and view hospitality as a vocation - not as an industry. We aim to surprise and delight, to connect and enlighten. After all, it's the Georgian way.

General Overview :

The Service Manager oversees the front-of-house operations to ensure a smooth and enjoyable dining experience for guests, fostering high service standards and efficient team collaboration.

General Duties & Responsibilities :

• Oversee FOH operations during service, ensuring smooth and efficient workflows.
• Greet guests upon arrival and periodically check tables to ensure satisfaction, resolving concerns promptly.
• Assign and manage server and support staff sections to maintain balanced coverage.
• Conduct pre-shift meetings to communicate daily specials, promotions, or service expectations.
• Monitor table turnover times to maximize seating capacity and efficiency.
• Ensure FOH staff maintain proper uniforms, grooming standards, and professional behavior during shifts.
• Monitor staff performance during shifts, providing real-time feedback to improve service quality.
• Coordinate with the kitchen to ensure timely food delivery and resolve ticket delays.
• Assist in developing floor plans and seating arrangements for efficient service flow.
• Manage and resolve seating or reservation conflicts during busy periods.
• Monitor FOH cleanliness, ensuring tables, floors, and restrooms are always presentable.
• Oversee the setup and breakdown of dining areas for special events or large parties.
• Assist in resolving guest complaints and escalate issues to the General Manager when necessary.
• Work with the General Manager to implement strategies for improving the overall guest experience.
• Track FOH inventory, such as glassware, napkins, and utensils, to ensure sufficient stock levels.

Qualifications

Chama Mama is an equal opportunity employer.   We embrace diversity and are committed to providing equal employment opportunities to all qualified applicants, regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other protected status under local, state, or federal law. This policy extends to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.