P1 - Collection Manager

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Our Promise to Our Teammates : Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

The Collections Team Lead is responsible for overseeing the collections department, implementing effective collection and recovery strategies, and ensuring timely debt recovery processes. The Collections Team Lead provides leadership, develops strategies to improve collection rates as measured in numbers and dollars, monitors team performance, handles escalated issues, ensures compliance with regulations, and maintains positive customer relationships.

Essential Functions and Responsibilities

• Leads and manages the collections team, providing guidance, coaching, and support to ensure team success and performance targets are met.
• Develops and implement collection strategies to optimize debt recovery rates, minimize delinquency, and reduce bad debt write-offs.
• Analyzes and evaluate collection data, trends, and metrics to identify areas for improvement and implement corrective actions as needed.
• Monitors delinquent accounts and implement appropriate collection actions, including phone calls, emails, letters, and payment arrangements.
• Collaborates with other departments, such as underwriting and customer service, to resolve customer inquiries, disputes, and issues related to collections.
• Conducts regular performance reviews, set goals, and provide ongoing feedback to team members to drive continuous improvement and professional development.
• Ensures compliance with regulatory requirements, company policies, and industry standards in collections practices.
• Prepares and presents reports on collections activities, performance metrics, and key insights to senior management.
• Maintains confidentiality of client information and adhere to data protection policies and privacy standards.
• Meets individual and team targets for collections performance, including call volume, collections rates, and delinquency reduction.
• Follows established collections procedures and guidelines to ensure compliance with regulatory requirements and company policies.

Other Duties and Responsibilities

Knowledge, Skills, and Abilities

Physical Requirements

Education and Background

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits :