Technical Support Specialist

Technical Support Specialist

Classification : Exempt / Full Time

Reports to : IT Network & Desktop Support Administrator

Location : St. Peters, MO (4 days / week) & Bridgeton, MO (1 day / week)

Date : 9 / 10 / 25

Job Summary : Are you passionate about technology and helping others? Join our dynamic IT team as a Technical Support Specialist! In this pivotal role, you will facilitate seamless desktop, network, and application support to enhance operational efficiency. We are looking for a proactive individual with excellent troubleshooting skills and a commitment to providing top-notch customer service. You will primarily work at Zoltek's manufacturing facilities in St. Peters, MO, with Fridays allocated at our corporate headquarters in Bridgeton, MO.

Zoltek does not hire individuals who require sponsorship for employment eligibility in the U.S.

Essential Duties & Responsibilities :

• Act as the primary point of contact for end-user support through phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, network printers, office Teams Phones, and peripherals.
• Manage user accounts, permissions, and access rights in Active Directory and Azure Entra.
• Install, configure, and maintain operating systems and applications using PDQ Connect and Microsoft Intune.
• Monitor and manage IT assets and inventory, while continually improving our knowledge base documentation.
• Escalate complex issues to specialized IT teams and ensure follow-up until resolution.
• Support onboarding and offboarding processes, including device setup and account provisioning.
• Adhere to service level agreements (SLAs) and ensure timely support request resolutions across US locations.
• Provide remote assistance using tools like Anydesk, Microsoft RDP, and Royal TS.
• Engage in IT projects and initiatives as directed.
• Ensure PC security and encryption using Microsoft Defender and BitLocker.

Qualifications :

Preferred Skills :

Work Environment :

Physical Demands :

Zoltek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender identity, sex, sexual orientation or expression, religion, national origin, marital status, age, disability, veteran status or any other protected status.