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Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Eric Rivera - State Farm AgentWilkes-Barre, PA, US
22 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

ROLE DESCRIPTION :

Are you fluent in Spanish and passionate about providing exceptional customer service? We are currently seeking a dedicated and enthusiastic Spanish-speaking Customer Service Representative to join our team.

QUALIFICATIONS :

  • Dedicated to customer service
  • Fluent in both Spanish and English (written and spoken)
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members

BENEFITS :

  • Hourly pay plus commission / bonus
  • Growth potential / Opportunity for advancement within my office
  • Paid time off (vacation and personal / sick days)
  • Weekends off
  • Valuable career-building experience
  • Training and development

    • RESPONSIBILITIES :

  • Establish customer relationships and follow up with Spanish speaking customers as needed.
  • Handle incoming customer inquiries in Spanish via phone, email, and chat
  • Provide accurate and timely information to Spanish speaking customers regarding products, services, and orders
  • Assist Spanish speaking customers with troubleshooting, resolving complaints, and finding appropriate solutions
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Document and update customer interactions and inquiries in our CRM system
    • Create a job alert for this search

    Representative State • Wilkes-Barre, PA, US

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