Fraud Investigator
Fraud Investigator (Customer Service) (CCO102)
Do you have a passion for helping others? Looking for a Fraud Investigator position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter.
It’s a communication-focused job that allows you to showcase your real-time problem-solving skills.You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
BE PART OF THE CONNECTION
As a Customer Service Fraud Investigator , your focus is applying fact-finding methods to investigate potential fraudulent activity.
You’llseek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers.
It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR FRAUD INVESTIGATORS ENJOY MOST
- Evaluating and processing identity theft and customer validation claims
- Assisting team leaders with escalated issues
- Identifying and presenting opportunities for improved operational procedures
- Working on a wide variety of investigations
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience : Fraud training : 3 years, Resolving difficult and escalated issues : 3 years
- Education : High school diploma or GED
- Technical Skills : Knowledge of cable / telecom operations, detection and analysis, and laws / regulations related to fraud and risk management
- Skills : Excellent written and verbal communication with coworkers and customers
- Schedule : Some travel required
Preferred Qualifications
- Ability to solve practical problems with a variety of concrete variables and limited standardization
- Extensive knowledge of billing cycles and cross divisional procedures
- Effective organization and time management when multitasking
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
- Supportive Teams : Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
- Learning Culture : With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
- Total Rewards :
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